We regret to inform you that due to changes in the market environment and adjustments in our company's business strategy, we have had to make a difficult decision to end the operation of the【ROIDMI】brand. We are well aware that this decision will affect you, every user we cherish, and therefore we are sending you a notice letter.
Firstly, we would like to express our deepest gratitude to you. Thank you for your trust and support in our brand all along. Every purchase, feedback, and sharing from you is the driving force behind our progress. We are proud to serve you and grateful to have walked this journey with you.
We understand that you may be surprised and disappointed by this decision. Please believe that this is a carefully considered choice, and our goal has always been to provide users with the best products and services. Unfortunately, the current business environment and company resources no longer allow us to continue operating in the way you expect.
Regarding after-sales service, we will ensure that the operation ends on January 15, 2025, and will continue to provide you with necessary support until then. For the products you purchase before the end of operation, we will provide you with corresponding after-sales service in accordance with our existing service commitments. However, once the brand operation ends, we will no longer be able to provide after-sales services, including but not limited to product repairs, returns, and exchanges.
We suggest that you contact our customer service team promptly if necessary before the end of operations to resolve any questions or issues you may have. We will make every effort to ensure that your rights are properly handled.
Finally, we would like to express our sincere gratitude for your support and understanding, and thank you for your 10-year companionship. We hope that even if the brand operation ends, you can still remember the beautiful memories we once created together. We wish you a happy and successful future, and hope that at some point in the future, we can serve you again in different forms.
